Wal-Mart
     
 

Survey Frequently Asked Questions

 
     
 
 

I do not have access to a computer or the Internet. Can I still fill out the survey or enter the sweepstakes?

 
 

At this time, we only accept survey responses through our Internet survey at www.survey.walmart.com.  Please see the sweepstakes rules for details: https://survey.walmart.com/rules_en.htm

 
     
 

How long does the survey take to complete?

 
 

The Wal-Mart survey should take roughly 10 minutes to complete.  For your time, you will be entered into a sweepstakes for a chance to win one of five $1,000 Wal-Mart shopping cards, which will be given away once every three months.

 
     
 

How long after my shopping trip do I have to complete the survey?

 
 

You must take the Wal-Mart survey within two weeks of receiving a survey invitation on your Wal-Mart receipt.

 
     
 

I'm having trouble loading the website (www.survey.walmart.com).

 
 

There may be a problem with your connection or the speed of your connection to the Internet. Please contact your Internet Service Provider if this might be the case. If not, you may be experiencing trouble due to Internet congestion. Wal-Mart values your opinion. Please try taking the survey again on www.survey.walmart.com at a later time.

 
     
 

My IDs and Password don't work.

 
 

The Store #, Date, UserId, and Password must be entered exactly as printed on your Wal-Mart receipt. Keep in mind that the date being asked for on www.survey.walmart.com is the date you shopped.

You may try to enter the Store #, Date, UserID, and Password three times; if you're still having trouble, please try again the next time you visit Wal-Mart.

 
     
 

Why won't the survey accept my zip code?

 
 

Please make sure that you are not using the letter 'O' in the place of the number 'zero.'

 
     
 

Why can't I go back and change my responses?

 
 

www.survey.walmart.com programming does not allow users to change survey responses once submitted. This is a measure intended for quality control.

 
     
 

Who can take this survey?

 
 

Participation in the Wal-Mart survey is open only to legal residents of the fifty United States or the District of Columbia who are 18 or older as of date of entry. Employees of Wal-Mart, its subsidiaries, their respective advertising and promotion agencies, and each such entity’s immediate family members and/or those living in the same household of each are not eligible. “Immediate family member” is defined as husband, wife, children, mother, father, sister, sister in-law, brother or brother in-law.

 
     
 

Will my responses and contact information be kept private?

 
 

Yes. All contact information is kept private and used only in the context of Wal-Mart research. We will not make any personal information available to anyone without your permission unless we are required to do so by law. If you are the sweepstakes winner, we will share your contact information with the third party who conducts the sweepstakes.

 
     
 

How will I know if I am the winner of the sweepstakes?

 
 

Sweepstakes winners will be contacted by phone and UPS, NOT by email. If you receive a UPS mail package from the sweepstakes administrator, you will be asked to fill out an affidavit containing your contact information, age, and employer information.

Please note: no one from Wal-Mart or representatives of Wal-Mart will ever call potential winners to collect personal information. If you are contacted by anyone claiming to be such persons, for security reasons, please do not provide any personal information to them.

 
     
 

When will the sweepstakes winner be notified?

 
 

The winner will be notified about two weeks after the end of each sweepstakes drawing, which occurs every three months.

Please note: no one from Wal-Mart or representatives of Wal-Mart will ever call potential winners to collect personal information. If you are contacted by anyone claiming to be such persons, for security reasons, please do not provide any personal information to them.

 
     
 

Are my chances of winning the sweepstakes higher or lower based on my responses to the survey?

 
 

Absolutely not! We care about your shopping experience at Wal-Mart and want to hear your honest opinions about it. The chances of winning the sweepstakes have nothing to do with your responses to the survey.

 
     
 

How do I access the sweepstakes rules?

 
 

The sweepstakes rules are available at https://survey.walmart.com/rules_en.htm

 
     
 

How do I access the list of sweepstakes winners?

 
 

The list of winners will be posted after confirmation of all five winners and is available at https://survey.walmart.com/winners.htm

 
     
 

Why doesn't every Wal-Mart shopper get an invitation to take the survey?

 
 

Since people shop at Wal-Mart on a regular basis for similar items, asking people to take the survey after every single shopping trip would be repetitive. However, you are encouraged to take the survey every time the invitation is printed on your receipt, even if you have participated in the past.

 
     
 

If you continue to have any problems or questions while completing the Wal-Mart survey, please send us an email.