Survey Frequently Asked Questions

 
     
 
 

I do not have access to a computer or the Internet. Can I still fill out the survey or enter the sweepstakes?

 
 

At this time, we only accept survey responses through our Internet survey at www.survey.walmart.com.  Please see the sweepstakes rules for details: http://survey.walmart.com/rules_en.htm

 
     
     
 

How long does the survey take to complete?

 
 

The Walmart survey should take roughly 10 minutes to complete.  For your time, you will be entered into a sweepstakes for a chance to win one of five $1,000 or one of 750 $100 Walmart shopping cards, which will be given away once every three months.

 
     
     
 

How long after my shopping trip do I have to complete the survey?

 
 

You must take the Walmart survey within one week of receiving a survey invitation on your Walmart receipt.

 
     
     
 

I'm having trouble loading the website (www.survey.walmart.com).

 
 

There may be a problem with your connection or the speed of your connection to the Internet. Please contact your Internet Service Provider if this might be the case. If not, you may be experiencing trouble due to Internet congestion. Walmart values your opinion. Please try taking the survey again on www.survey.walmart.com at a later time.

 
     
     
 

My Store # or ID # doesn’t work.

 
  The Store # and User ID must be entered exactly as printed on your Walmart receipt. Keep in mind that the User ID is case sensitive.

You may try to enter the Store # and User ID up to three times. If you're still having trouble, please try again the next time you visit Walmart.
 
     
     
 

The website will not allow me to select a response.

 
  If you are experiencing general difficulties with our survey or if you are not seeing any activity when selecting stars or other buttons, please try opening our survey in a different browser. We have recently re-designed our survey to be optimized for the latest web pages and on mobile devices, and occasionally find that users with older web browsers may experience difficulty.  
     
     
 

How do I use the 10-point scale?

 
  To use the scale, click directly on the blue star of your choice. Each star corresponds to a rating as shown by the numbers at the top of the page. Please select one answer per question until the blue stars turn yellow. If you select a rating of an 8, you should see 8 yellow stars light up in a row. Once each question has stars selected, you will be allowed to proceed.

Example of an 8 selected:
 
     
     
 

Why won't the survey accept my zip code?

 
 

Please make sure that you are not using the letter 'O' in the place of the number 'zero.'

 
     
     
 

Why can't I go back and change my responses?

 
 

www.survey.walmart.com programming does not allow users to change survey responses once submitted. This is a measure intended for quality control.

 
     
     
 

Who can take this survey?

 
 

Participation in the Walmart survey is open only to legal residents of the fifty United States, the District of Columbia or Puerto Rico who are 18 or older as of date of entry. Employees of Walmart, its subsidiaries, their respective advertising and promotion agencies, and each such entity’s immediate family members and/or those living in the same household of each are not eligible. “Immediate family member” is defined as husband, wife, children, mother, father, sister, sister in-law, brother or brother in-law.

 
     
     
 

Will my responses and contact information be kept private?

 
 

Yes. All contact information is kept private and used only in the context of Walmart research. We will not make any personal information available to anyone without your permission unless we are required to do so by law. If you are the sweepstakes winner, we will share your contact information with the third party who conducts the sweepstakes.

 
     
     
 

How will I know if I am the winner of the sweepstakes?

 
 

Potential sweepstakes winners will be notified by email and phone after each sweepstakes drawing, which occurs every three months. The sweepstakes administrator will ask you to complete an Affidavit/Liability Release to confirm your identity and eligibility to be a confirmed prize winner.

 
     
     
 

When will the sweepstakes winner be notified?

 
 

The winner will be notified about two weeks after the end of each sweepstakes drawing, which occurs every three months.

 
     
     
 

Are my chances of winning the sweepstakes higher or lower based on my responses to the survey?

 
 

Absolutely not! We care about your shopping experience at Walmart and want to hear your honest opinions about it. The chances of winning the sweepstakes have nothing to do with your responses to the survey.

 
     
     
 

How do I access the sweepstakes rules?

 
 

The sweepstakes rules are available at http://survey.walmart.com/rules_en.htm

 
     
     
 

How do I access the list of sweepstakes winners?

 
 

The list of winners will be posted after confirmation of all 755 winners and is available at https://survey.walmart.com/winners.htm

 
     
     
 

Why doesn't every Walmart shopper get an invitation to take the survey?

 
 

Since people shop at Walmart on a regular basis for similar items, asking people to take the survey after every single shopping trip would be repetitive. However, you are encouraged to take the survey every time the invitation is printed on your receipt, even if you have participated in the past.

 
     
     
 

If you continue to have any problems or questions while completing the Walmart survey, please send us an email.